Frequently Asked Questions

Explore our Frequently Asked Questions below to find answers to common queries about Tutoring. If you can’t find the information you need, please feel free to contact us, and we’ll be happy to assist you.

Why choose us?

Affordable Excellence:

  •  Cirriculum based learning eg. CAPS, IEB and Cambridge. No fixed subscriptions, just budget-friendly sessions.
  • Handpicked qualified and experienced tutors, passionate about your child’s education.
  • Real-time responses, no robots—only genuine engagement.
  • Customized lessons for all students, ensuring a personalized learning experience based on their needs.
How do I book a class:

Book your classes by clicking on the “Get in Touch’ button on the home page             

OR

Book your 1st class/es by clicking on the ‘Get started Now” button on the home page.   

OR

Click on the ‘Pricing” button on the home page menu.                       

NOW simply

  1. Choose your package.
  2. Fill in the form with as much detail as possible
  3. One of our friendly staff members will be in contact with you shortly after we receive your booking confirmation so that payment can be arranged and class times can be confirmed.
How many classes can I book at a time.

The amount of classes are determined by the package of your choice.

For customized packages with your own amount of lessons, please send us a message by clicking on the “Get in Touch’ button on the home page.

How do I pay for a class?

It’s as easy and 1, 2, 3.

Click the pricing button on the Home Page menu, choose your package and send the message. One of our friendly staff members will be in contact to arrange payment.

You can either pay directly with your debit/credit card or do a payment through PayPal.

In case you struggle, send us a quick whatsapp and someone will be in contact with you to assist you.

How do I know that my class booking is confirmed?

The tutor that is assigned to you will send you a class confirmation email.

If you are ever in doubt, simply send us a quick whatsapp and one of our friendly staff members will be in touch with you as soon as possible,

Is it possible to reschedule a class?

Off course it is possible to reschedule your class. At THS we all know that sometimes unexpected situations appear. 

To reschedule you can contact us via whatsapp or send an email to your tutor. Someone will be in touch to help you reschedule your class to a more suitable time, and/or date.

How do I cancel my booking?

Before you cancel your booking, please talk to us by simply sending us a message. 

We love hearing from our students to understand why they would like to cancel. We appreciate your feedback and are always here to assist.

You can cancel your class up to 8 hours before the time, please keep this in mind when you plan your schedule.

How do I know that my class has been cancelled?

When you cancel your class we will send you an email notification.

Can I book your services by telephone or via e-mail?

You can only book English classes through our online booking system.

If you experience a problem during your booking process, please contact us directly on whatsapp.

Do you require any deposit or payment in advance?

Yes, we require full payment in advance depending on the class package of your choice.

I made a class booking but did not receive any confirmation. What should I do?

Please send us a whatsapp and one of the THS team members will be in touch with you shortly after to assist.

What cancellation conditions do you have? When at latest can I change the booking without being charged any fee?

You can cancel your booking up to 8 hours before your upcoming class. This allows for our tutors to assist other students that are available over the time that you can’t make it.

 

Unfortunately we can not do refunds or reschedules  after the 8 hours.

What grades and subjects do you offer tutoring for?
We provide tutoring for Grade 4 to Grade 12 learners, covering core subjects including Mathematics, English, Afrikaans, and Physical Sciences. Our lessons are aligned with the CAPS, Cambridge, and IEB curricula, depending on the learner’s school system.
Which curriculums do you provide extra classes for?
We work with all the relevant school cirriculums followed in South- Africa including CAPS, IEB and Cambridge.

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